Usually, it takes about 4-5 working days for the order to be delivered. However, during our Sale Period, the shipping may take 7-10 working days. Delivery charges varies depending on product and order total. However, delays in transit are possible due to uncontrollable conditions or circumstances.

Packages Lost In Transit:

It may take up to 4-5 days to investigate any of the related complaints, locate the package, or issue/offer a replacement.

Product Is Damaged Or Stolen In Shipping:

A product is considered damaged if it is received with fabric torn or harmed physically due to mishandling or otherwise. A product is considered stolen if the package is received in a bag with a damaged seal, either empty or with less number of articles as compared to those ordered. In either case, you may contact our Customer Care within 14 days from the date of receipt. We are going to investigate the issue and may ask you to provide a digital picture of the received package/parcel to qualify your claim or compensate for the loss.

Payment through Credit or debit card

Orders placed through credit/debit cards or any other online payment system have to undergo a thorough fraud check, and shall only be processed once cleared by our payment processor. The order shall be considered or cancelled if it fails to qualify for the fraud check.

*Credit Card orders required 48 working hours for verification from the bank.

Refund / Exchange Process

If you are not 100% satisfied with your purchase, we will accept returns of unworn, unused merchandise for up to 30 days from purchase for a full refund or exchange. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment excluding delivery charges and sales tax (in case of COD).

To be eligible for a return, your item must be unused and in the same condition that you received it.

Step 1

Reach out to our representative on WhatsApp, Facebook or instagram with your order number and parcel receipt.

Step 2

Our representative will offer you with an exchange / refund depending upon the nature of the request. In case the customer isn’t happy with a product a similar product or a refund can be offered within 15 days of delivery.

Step 3

In case a refund is agreed upon the customer has to send the product to our Warehouse located at Karachi. The return will be inspected for any damage.
If approved , refund will be processed immediately to his JazzCash, EasyPaisa or any bank account.

Warehouse address will be shared by Team Blatic representative.

OR

In case the customer wants another product it will be delivered to his doorstep after the original product has been delivered to Warehouse.


Contact us at hello@theblenzo.com for questions related to refunds and returns.